Delivery information

At Fireside Boutique, we are committed to delivering your orders quickly and safely. Please read our shipping policy carefully to understand how your purchases will be handled.

Shipping Locations

We currently ship exclusively within the United Kingdom.

We do not ship internationally at this time.

Shipping Rates

All orders qualify for FREE standard shipping within the UK.

No minimum purchase is required, and no additional shipping charges will be applied at checkout.

Order Processing Time

  • Orders are processed Monday to Friday, excluding UK public holidays.
  • Most orders are processed within 1–2 business days of receipt.
  • You will receive a confirmation email when your order is received and another notification once it has shipped.

Estimated Delivery Times

  • Standard Delivery (FREE): 3–7 business days from dispatch.

Delivery times are estimates only and are not guaranteed. Delays may occur due to:

  • Courier issues
  • High seasonal demand
  • Weather disruptions
  • Other unforeseen circumstances

Shipping Partners

We work with trusted UK-based couriers to ensure safe and reliable delivery.

Depending on the product, your order may be shipped:

  • Directly from our distribution centre
  • From one of our authorised UK-based suppliers

Some orders may arrive in multiple shipments if items are dispatched from different locations.

Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with tracking information (if available).

Tracking updates may take 24–48 hours to appear in the courier’s system.

Delivery Issues

If your delivery is delayed, lost, or shows as delivered but you have not received it:

  • Check your tracking information and any messages left by the courier.
  • Contact us within 3 days of the expected delivery date so we can assist with an investigation.

Address Accuracy

Please ensure that your delivery address is complete and accurate.
We are not responsible for delays, lost packages, or non-delivery caused by:

  • Incorrect address information
  • Incomplete address
  • Failure to provide a contact number

Damaged or Incorrect Items

If your item arrives damaged, defective, or is the wrong product:

  • Contact us within 48 hours of delivery.
  • Include your order number and photos of the item and packaging.

We will arrange a replacement or solution at no additional cost.

Contact Us

For any shipping questions or concerns, please reach our customer support team:

Email: support@firesideboutique.co.uk
Phone: 01923 549 110